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The support service works daily from 10.00 to 15.00 Moscow time. Orders are accepted and processed around the clock, seven days a week.

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the

Shipping cost depends on destination country, weight and speed of delivery. This price is displayed automatically in the shopping cart.

Which payment methods are accepted in the

We accept online payment by credit cards. If you need another payment method please contact us.

How long will delivery take?

Delivery time is usually 14 to 60 business days depending on your country. The order picking time is usually a few days, but depending on the availability of seeds and seedlings in our warehouse, the period may be extended.

I didn't receive an order confirmation email

Please check your SPAM folder, the email may have ended up there. If you did not find it, please contact us so that we can check your order.

What exactly happens after ordering?

After receiving the order and payment, your order is transferred to the assembly. Your order will be collected and shipped usually within a few days.

Do I receive an invoice for my order?

If your country does not require an invoice for customs clearance, then we do not enclose documents. But if you need an invoice, please contact us, we will provide it in electronic or printed form.

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